Frequently Asked Questions

ARTIST FREQUENTLY ASKED QUESTIONS

  1. I am having trouble logging into my account. It says incorrect username/password. What should I do? Make sure you are signing in through the “Artist Login” link located in the top right corner of the page. Customers use a different link to sign in.
  2. I am having trouble filling out an application for exhibition. It says my email address is already in use. What should I do? You cannot use the same email address for both a customer and an artist account. If you have already registered your email address as a customer and would like to use it to fill out an application for exhibition, please email us at info@ugallery.com so that we can delete your customer account.
  3. How do I apply to exhibit my artwork at The Art Vibe?Click here to fill out an application for exhibition. I am having trouble finding where I apply to exhibit my art. Is there a specific page where I can submit my work? You may fill out an application for exhibition at https://www.theartvibe.com/collections/new-artist-application. Please note, if you are on a tablet or mobile phone you must access the full version of our website by clicking the VIEW FULL SITE link in the bottom left corner of the page.
  4. Can artists living outside of the United States apply? Yes. We do exhibit international artists, however, due to shipping logistics the application process is more selective for artists living outside of the United States. When a work is purchased, our international artists must professionally package and ship the art themselves. If you have experience shipping internationally we encourage you to apply.
  1. What does the application entail?
    The application is a simple, four-step process that takes about 15 minutes. The first two pages are for your contact information and artistic background. Once you have paid you $25 application fee.  You will receive an email from us with instructions on where to send your art images and other details.
  2. Why is there an application fee?
    We receive hundreds of applications every week. Charging a small fee helps us ensure that the artists who apply are serious and committed. Please note, the application fee is non-refundable regardless of whether or not you are invited to show your work, or if you live outside of the United States.
  3. Why ask for my birthday on the application?
    We need to ensure that you are old enough to legally sell your work with us (and we like sending our artists birthday messages!).
  4. What kind of artwork do you show?
    We exhibit art in every genre, style, size, and media (except video art - sorry guys, hopefully soon!). All work is vetted by our curators before going on display. Our goal is to offer clients a diverse selection of 2- and 3-dimensional media.
  5. Do you offer printing services for photographers?
    We offer high quality archival printing services to our photographers who work in digital format. We also handle the shipping of these prints.
  6. How will you market my art?
    We promote our artists' work in a number of ways. We manage a large online advertising campaign and we do a lot of search engine optimization. We have a very successful public relation strategy (see our press page), a thriving email list, and an ever-expanding blog, Pinterest, Twitter, and Facebook following. In addition, we maintain a physical presence at art fairs and our own events. If you exhibit with us, you may be invited to show in one of our booths at an art fair or asked to participate in national press. We are very hands-on with the select group of artists we represent.
  7. What is your commission structure?
    We split the sale of artwork 50/50 and we cover all of the costs of packaging and shipping the work.
  8. How long has The Art Vibe been in business?
    We opened our virtual doors in 2016 and we just keep growing and growing. We sell art everyday to clients around the world; we’ve shipped artwork to every state in the United States and 45 countries around the world.
  9. Where is The Art Vibe based?
    We have offices in Texas and New Orleans, although we are primarily a virtual gallery. Each year, we participate in art fairs and organize gatherings for our artists and clients.
  10. How many artists does The Art Vibe represent?
    We currently represent 50 artists.
  11. If I exhibit my work at The Art Vibe, may I seek other gallery representation?
    The Art Vibe has the exclusive right to the artwork displayed on the website. This prevents the risk of selling the same piece of art to two different parties. However, we encourage you to pursue physical gallery representation while exhibiting on our site. This increases the exposure of your work as well as of our gallery.
  12. How do I know when my artwork is sold? What do I do once it is sold?
    Once your art is sold, you will receive an email and/or telephone call notifying you of the sale. Three to five business days later, you will receive a custom art box and a pre-paid FedEx shipping label to send the work to the client. All you have to do is place your art in the box and drop it off at any FedEx location. You do not have to pay for the packaging or shipping.
  13. When and how do I get paid for sold artwork?
    We send checks within 30 days of artwork being delivered to the client.
  14. Who owns the rights to my artwork once it is sold?
    You retain the rights to your art after it is sold.
  15. Can clients living outside of the United States purchase my art on The Art Vibe?
    Yes! We have many international customers.
  16. What is The Art Vibe's return policy?
    We offer a seven-day money-back guarantee so clients can try out artwork in their homes. If a piece gets returned--less than 5% of artwork is--we will notify you and pay to have the piece shipped back to you.
  17. What happens if an artwork is damaged in transit?
    We ship all artwork in custom-built art boxes lined with high density foam to ensure safe transit. In the rare case of damage, we work directly with FedEx to file a claim on your behalf. We insure every artwork we ship for its full value.
  18. How do I submit more art if I am already exhibiting my work at The Art Vibe?
    You can upload your artwork through your artist profile page using a quality JPEG file. The images must be in focus, true to the color of the art, and at least 1500 pixels wide.
  19. Do I need to sign my artwork?
    All art should be signed. It is important in identifying you as the creator. In addition, many collectors prefer to purchase signed artwork.
  20. Does The Art Vibe sell framed artwork?
    We prefer to sell artwork unframed as our clients tend to like to frame their purchases themselves. That said, if you'd like to sell your art framed we are certainly willing to consider it. Please email us high resolution images of the framed pieces and we will let you know if we think they are the right fit for the website.
  21. May I place a link on my The Art Vibe portfolio page to my personal website?
    Currently, there is no option to link from The Art Vibe to your personal website.
  22. We didn’t answer them all? Shucks. Email us at theartvibe@yahoo.com.

 

CUSTOMER FAQ:

  1.  May I return a piece of artwork if it does not meet my expectations?
    We want you to love your new art, so if a piece doesn't quite work in your space we offer a seven-day money back guarantee on all artwork. Return any piece within seven days of receiving your order and we'll issue you a refund on the price of the art. You must use the original packaging for return shipping. We will pay for the return shipping on pieces measuring up to 50 inches on the longest side. For artwork longer than 50 inches, we'll issue you a refund on the price of the art minus a 15% restocking fee. For orders shipped outside of the United States, you are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. At this time, there are no returns on special orders or artwork that is altered at the request of the customer.
  2. How do I return a piece of artwork?
    Our return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at theartvibe@yahoo.com. We will then issue you a prepaid FedEx shipping label to affix to the box and ship from any FedEx location. Items must be shipped via FedEx within seven days of receiving the order. If you live outside of the United States, please see below for the return procedure. Art that is returned damaged will not be refunded. Photographs that are returned wrinkled, dented, or smudged due to mishandling will incur a handling fee based on the size of the piece.
  3. If I live outside of the United States, how do I return a piece of artwork?
    When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at theartvibe@yahoo.com. We will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing. You are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. Items must be shipped within seven days of receiving the order.
  4. What should I do if I receive a damaged piece of art?
    We package all artwork in custom built art boxes to insure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within 24 hours at theartvibe@yahoo.com. Please save the box and all packaging material; we must have these items in order to process the claim.
  5. How much does shipping cost within the United States?
    We proudly offer free shipping to any location in the United States. Free shipping is automatically applied – no minimum purchase, coupons or promotion codes are required.
  6. Do you ship internationally?
    Yes. We are happy to ship artwork to any destination in the world. Please note, art shipped outside of the United States may take two to four weeks for delivery, depending on the destination country. Additionally, artwork may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes.
  7. How much does shipping cost to send art outside of the United States?
    For artwork shipped outside of the United States, shipping costs vary based on the size of the art, the destination country, and the packing materials needed to safely transport the art. You may find the exact shipping cost of a piece by adding it to your shopping cart or by contacting us at theartvibe@yahoo.com
  8. How do you ship artwork?
    All artwork is packaged in custom built art boxes to insure safe delivery. Our boxes are lined with high density foam to protect your art. The foam construction also makes unpackaging quick and easy - no packing peanuts, no mess. We send art via FedEx, UPS and other common carriers. All artwork is shipped fully insured. Please note, a signature is not required for delivery unless you request that your art be delivered with a signature.
  9. Once I purchase a piece of art, how many days will it take to arrive?
    Artwork is typically shipped within five to seven business days. Once your artwork is shipped, please allow three to six more business days. You will receive an email with a tracking number so that you can see exactly when your art will arrive. If you need artwork delivered on a tight deadline, please contact us before placing your order at theartvibe@yahoo.com so that we can arrange expedited shipping.
  10. Do you offer payment plans for purchasing artwork?
    Yes, we provide a financing option through Affirm. During checkout, simply select Affirm. Provide some basic information and get a decision in real-time to split your purchase into 3, 6, or 12 monthly payments with rates from 10-30% APR.  Please email us for more details at theartvibe@yahoo.com
  11. What type of artwork do you exhibit?
    The Art Vibe exhibits original art created by top new and established artists from across the country. We display most two-dimensional and three-dimensional mediums.
  12. How is artwork chosen for The Art Vibe?
    We represent a group of the nation’s most talented artists. The Art Vibe's panel of curators, headed by our gallery directors Geneva Clark and Wayne Edelen, selects each artist and every piece we exhibit. Our curators are art business professionals who select the highest quality work for exhibition.
  13. How do I search for and purchase art at The Art Vibe?
    At the top of every page, you will find a keyword search bar and search links organized by medium, style, collection, size, color, artist, new art and gift center. You can either type a category into the keyword search bar or click on the search links to find art listed in that grouping. To purchase a piece of art, simply click the "purchase" button at the right of the piece and follow the onscreen directions.
  14. What forms of payment do you accept? Will I be charged tax?
    The Art Vibe accepts Visa, MasterCard, Discover, American Express, PayPal, and financing in some cases. Tax is charged on orders shipped anywhere within Texas or Louisiana.
  15. May I apply multiple discounts to the same order?
    You may only use one coupon or promotional offer per order. Coupon codes may not be combined with any other promotional offer, such as gift cards purchased at a discount.
  16. If I buy a piece of art and then The Art Vibe holds a sale, may I have the discount applied to my purchase?
    Yes. We are happy to honor discounts within seven days of your purchase date and refund you the difference. This does not apply to artwork that was purchased at a discount.
  17. What does “limited edition” and “open edition” mean?
    Certain pieces of artwork on The Art Vibe, mostly photography and printmaking, are labeled as either “limited edition” or “open edition”. Pieces that are in a limited edition are produced in a set limited quantity. Open edition artworks are not limited in quantity and can be reproduced indefinitely. In both cases, each piece in the edition is identical and is considered an original. Limited edition works are generally more valuable because of the limited number available.
  18. May I speak with the artists represented by The Art Vibe?
    UGallery encouraged you to communicate with the artist.  We offer a comment section below the artist profile so that you may do so.
  19. Does The Art Vibe provide framing services?
    We offer framing for all photographs on The Art Vibe. If you are interested in framing for any other piece, please contact us at theartvibe@yahoo.com and we'd be happy to help you find a framer.
  20. Does The Art Vibe have a physical gallery location?
    We do not operate a physical gallery, however we regularly participate in art fairs and put on temporary shows. If you would like information about our next event, please sign up at the bottom of the page for our newsletter.
  21. May I print artwork displayed at The Art Vibe?
    Yes. Having the ability to print images of potential purchases is an important feature of an online art gallery. Although the printed image may not represent the actual size of the piece you are interested in, it can give you a good idea of how the art will look in your living space.
  22. How can I contact The Art Vibe?
    Email: theartvibe@yahoo.com Office hours: Monday through Friday 9 AM CST to 5 PM CST
  23. How does The Art Vibe price artwork?
    Artwork is priced using artist input and the expertise of our curators. When artists submit images of their work, they are asked to enter desired prices for each piece. That price is then compared to The Art Vibe’s curator appraisal. We take pride in our ability to fairly and accurately price art.
  24. Is the artwork exhibited at The Art Vibe a financial investment?
    The Art Vibe encourages art patrons to purchase artwork for enjoyment and aesthetic values. However, art can be a financial investment as the demand for a particular artist and/or piece of artwork grows. For more information regarding this subject, refer to the MEI/Moses Fine Art Index explaining the appreciation of art as a financial investment.
  25. I am interested in commissioning a piece of art but have never done so. Where do I begin?
    Commissioning art is a fun and unique experience. No matter if you are a first-time art buyer or a seasoned collector, The Art Vibe is here to make the process easy and enjoyable. The following five FAQs will give you an overview of the process. If you have an idea for a special artwork, send us an email at theartvibe@yahoo.com and we can discuss the next steps.
  26. How much will it cost to commission an artwork?
    Commissioned pieces are priced based on the size, medium, and complexity of the piece, and the artist's sales history. Commissioned artworks will be more than comparable pieces in the artist's portfolio [in terms of size and medium]. This is due to the fact that the artist must spend time to consult with you about the project, create any necessary preliminary sketches, and take time away from their normal art practice to create your commission.
  27. Do I pay for commissioned artwork before or after the piece is complete? May I return a piece I've commissioned?
    Before the artist begins working on your commission, we take a 50% non-refundable deposit. This assures that the artist will be paid for their time and materials. Once the piece is complete, we will send you a high resolution image of the work. If you accept it, we will charge your credit card the remaining 50% and ship the piece to you. If for some reason you are not entirely satisfied when you see the image, we can work with the artist to make small changes. There are no returns once you take possession of the art.
  28. How long does it take to commission an artwork?
    The time will vary depending on the size, medium, and complexity of the piece, and the artist's schedule, but typically commissions take ten to twelve weeks to complete.
  29. When commissioning an artwork, can I have the artist work from a photo? What if i don't have a photo for them to work from?
    Photographs are great reference material when commissioning an artwork. If you don't have a photograph, it's not a problem. You will have the opportunity to speak one-on-one with the artist to describe exactly what you are looking for.
  30. When commissioning an artwork, what kind of contact will I have with the artist and The Art Vibe?
    Before the artist begins working on your project, you will have a special consultation with the artist and The Art Vibe to explain exactly what you'd like. Once the artist begins working, we will update you as the piece progresses from initial sketch to finished masterpiece. The Art Vibe is always available to answer questions about your piece and the process, and we can arrange any meetings you'd like to have with the artist along the way.